Customer Experience Specialist - Contact Center Services

Join our dynamic team as a Customer Experience Specialist and play a pivotal role in delivering exceptional service to our valued clients. This position is ideal for professionals with a passion for customer satisfaction and a background in contact center operations. You will be part of Private Advertiser, a leading company in Jakarta Raya, known for our innovative approach and commitment to customer excellence. In this role, you will handle customer inquiries, resolve issues, and ensure that every interaction leaves a lasting positive impression.

As a Customer Experience Specialist, you will be the voice of our company, using tools like Zendesk and Salesforce to manage customer interactions efficiently. You will work closely with our sales and marketing teams to provide seamless support, ensuring that our clients feel valued and heard. This is a great opportunity to grow your career in a supportive environment where your contributions are recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Use CRM systems like Salesforce and Zendesk to track and manage customer interactions.
• Collaborate with internal teams to provide accurate information and solutions to customer queries.
• Monitor and improve customer satisfaction metrics, ensuring high service standards.
• Train and mentor new hires to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in quality assurance processes to maintain high service standards.
• Provide feedback to the management team on service improvements and customer satisfaction trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum 2-3 years of experience in customer service, preferably in a contact center environment.
• Proven experience with CRM systems like Salesforce and Zendesk.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Certification in customer service or a related field is a plus.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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